Obtaining references is one of the important things you can do when vetting a contractor for your roofing project. Doing this gives you an idea of a roofer’s ability to provide excellent workmanship and customer service. The answers that the previous customers provide will allow you to make an informed decision on who will be working on your project.
Once you get a list of references from a prospective roofing company, get in touch with each one and ask them these important questions:
1. How Many Projects Have the Roofers Completed for You?
Asking this question helps determine whether the reference is a return customer of the prospective roofer. You can tell if the reference is truly satisfied with the roofer’s service if the former has hired the latter on multiple occasions.
2. How Was Their Workmanship?
Asking about the quality of the roofer’s work can help you determine if the way they provide their services is focused on the customer’s needs. It gives you an understanding of how well they take care of details and if they completed the job correctly.
3. Did the Roofer Complete the Project on Time and Within Budget?
It is important to ask this question because it can tell you how punctual the roofer is and if they are likely to ensure the project is on track with the budget. This also gives you good insight into the management capabilities of the roofing team, especially when it comes to timelines and other aspects of the project.
4. Was the Roofer Easy to Work With?
This allows you to get the previous customer’s opinion on how well the roofer communicated and interacted with them throughout the roofing project. You’ll want a roofer who has a good working relationship with their customers and is willing to take feedback as well as direction, so it’s important to ask this question when interviewing the people on the reference list.
5. Was the Roofer Professional and Courteous?
Professionalism and courteousness go hand-in-hand when conducting business. This is something that should be taken seriously as it can make a big difference in customer satisfaction. Ask your references if the roofer was able to show these qualities throughout the roofing process to get an understanding of what kind of interaction you can expect with them.
6. Did the Roofer Take the Necessary Safety Precautions?
Safety is always the top priority when it comes to any kind of construction project. Ask your references if they felt their safety was taken seriously while working alongside the roofer. This can determine how well the job site was managed and maintained, which is an indication of how much priority the solar roof company places on customer satisfaction.
7. How Would You Rate the Roofer’s Customer Service?
Customer service is more than just the quality of work and safety precautions taken. It’s also about how well a roofer responds to inquiries, takes feedback, and works with customers throughout every stage of the project.
8. Are You Happy With the Results?
Happiness with the results is usually the best gauge to measure how well a roofer did. Ask your references if they were pleased with everything from start to finish, so you can get an idea of what it’s like working with this particular contractor.
9. Would You Recommend the Roofer to Others?
This is the ultimate question that references can answer. If a reference says yes, it suggests that they were satisfied working with the roofer and would gladly recommend them to others.
Get the Best Roofer for Your Needs
When searching “roofer near me” online, make sure to take all of the necessary steps to ensure that you are getting quality work. One way to do this is by asking your references these questions so you can decide who will be working on your roof.
For your residential roofing needs, turn to LePage & Sons Roofing LLC. Give us a call at (508) 295-6483 today for reliable and professional services in New Bedford, MA! You can also fill out our online form for a consultation.